Returns & Refund Policy

Last updated: September 25, 2026

At VikingPaws, your satisfaction is important to us. We offer a 15-Day Return Policy and a 90-Day Money-Back Guarantee to give you confidence when purchasing our Christmas Tree Pet Costume for dogs and cats.

1. 15-Day Returns

You have 15 days from the date you receive your order to request a return.

To be eligible for a return, the product must be in reasonable condition and must not have been damaged through misuse, negligence, accidents, improper handling, or excessive wear.

Because our products are designed to be worn by pets, we may ask that returned items be reasonably clean and free from excessive pet hair, stains, odors, or other signs of use that would prevent the item from being safely handled or inspected.

To request a return, please contact us at:

Email: crushmypatrick@gmail.com

Please include your order number and the reason for your return.

Do not send the product back before contacting us and receiving return instructions.

2. 90-Day Money-Back Guarantee

We also offer a 90-Day Money-Back Guarantee on our Christmas Tree Pet Costume.

If you are not satisfied with your purchase, you may contact us within 90 days of receiving your order to request a refund under this guarantee.

To request a refund, contact:

Email: crushmypatrick@gmail.com

Please provide your order number and a brief explanation of your request.

Depending on the circumstances, we may ask you to return the product before your refund is processed.

Once your request has been approved and any required return has been completed, we will process your refund using the original payment method whenever possible.

This 90-Day Money-Back Guarantee is an additional benefit offered by VikingPaws and does not affect any mandatory consumer rights that may apply under the laws of your country.

3. Damaged, Defective or Incorrect Items

Please inspect your order as soon as you receive it.

If your Christmas Tree Pet Costume arrives damaged, defective, or you receive the wrong product, size, color, or variant, please contact us at crushmypatrick@gmail.com as soon as possible.

We may ask you to provide photographs or videos of the product, packaging, shipping label, or other relevant details so that we can assess the issue.

If the issue is confirmed, we will provide an appropriate solution, which may include a replacement or refund, depending on the circumstances and applicable consumer laws.

4. Sizing Issues

Please review the size information available on our website before placing your order and, where applicable, measure your pet carefully.

If you ordered the wrong size, you may request a return in accordance with this policy.

If you received a size different from the one you ordered, please contact us and we will treat the order as an incorrect item.

5. Return Shipping

For returns requested because you changed your mind, selected the wrong size, or are otherwise not satisfied with the product, return shipping costs may be the responsibility of the customer.

If the product is defective, damaged, incorrect, or the return is otherwise required to be covered by VikingPaws under applicable law, we will cover the applicable return shipping costs.

Please do not send your return to any address without first contacting us and receiving return instructions.

6. Refunds

Once your return has been received and inspected, when a return is required, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method whenever possible.

Please allow additional time for your bank, card issuer, or payment provider to process and display the refund in your account.

Original shipping charges may be non-refundable where permitted by applicable law, unless the order arrived damaged, defective, incorrect, or otherwise qualifies for reimbursement.

7. Exchanges

We currently do not offer direct exchanges.

If you would like a different size, color, or product, you may request a return when eligible and place a new order separately.

This does not affect your rights if the product you received is defective, damaged, or incorrect.

8. Exceptions

Certain products may not be eligible for return where applicable law permits an exception.

This may include:

• Personalized or customized products.

• Products that have been significantly damaged after delivery through misuse or improper handling.

• Products that have been excessively worn, soiled, stained, or contaminated after use.

• Products that cannot reasonably be returned for health or hygiene reasons where applicable law permits such an exception.

• Other legally recognized exceptions.

These exceptions do not affect any consumer rights that cannot legally be excluded or restricted.

9. Sale and Promotional Items

Products purchased during promotions, seasonal sales, special offers, or with discount codes are eligible for returns and refunds under this policy unless otherwise clearly stated at the time of purchase.

Discounted products remain subject to any mandatory consumer rights applicable in the customer's country.

10. International Customers

VikingPaws serves customers internationally through www.cadoru.store.

Because consumer protection laws may vary between countries, nothing in this policy is intended to limit or exclude any mandatory rights or protections that apply to you under the laws of your country.

Where local law provides additional consumer rights, those rights will continue to apply.

11. Contact Us

If you have any questions about returns, refunds, sizing, or your order, please contact us:

VikingPaws
Website: www.cadoru.store
Email: crushmypatrick@gmail.com

We are happy to help and will do our best to resolve any issue fairly and as quickly as possible.